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Free shipping in Germany from 49 € / in the EU from 99 € More info

Welcome to LYRIC'S JEWELRY® fashion jewelry online shop!

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Congratulations! Your order qualifies for free shipping Still €49 for free shipping in DE
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Wir bieten 30 Tage Rückgaberecht. Rückgabe erfolgt ohne Angabe von Gründen.

Q & A

1. HOW CAN I TRACK MY PACKAGE?

As soon as your package has left our warehouse, you will receive a shipping confirmation from us via email or SMS.

In this email/SMS you will find all the information you need to track your package.

2. I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?

In the rare case of an incorrect delivery, please follow these steps: Please contact our customer service and send us pictures of the incorrectly received item (item and back of the jewelry packaging). For better identification, please note "incorrect delivery" on the return slip and return the item. You can then drop off your package at the nearest post office. We will refund you for this item. For faster processing, send us a photo of the return slip from the post office, then we can refund the incorrect item immediately.

3. HOW LONG CAN I RECEIVE MY ORDER?

All Lyric's Jewelry orders are shipped from Germany. Delivery times* vary depending on the destination and shipping method.
  • The delivery time* within Germany is approx. 1-2 working days
  • The delivery time* within the EU (including UK) is approx. 3-4 working days
  • The delivery time* to North America is approximately 4-7 working days
  • Shipping to the rest of Europe takes about 3-4 working days
  • Shipping to the rest of the world can take approximately 6 to 10 working days
* The exact delivery time depends on many factors and is subject to the parcel service provider. The delivery times listed here are for reference only. We accept no liability for possible delays in delivery. Due to the pandemic, deliveries may take a few days longer. It may also take up to 7 working days if we receive a lot of enquiries. For example, during the Christmas season.

4. MY PACKAGE IS DAMAGED OR MISSING WHEN I RECEIVED IT. WHAT SHOULD I DO?

It's annoying, though! We apologize for this inconvenience. Since we have to file a damage or theft report with the respective shipping courier in this case, you should now proceed as follows:
1. Please contact our customer service. ATTENTION: A theft report must be made within 7 days for domestic shipments and within 14 days for international shipments after receipt of the package. If this deadline has already passed, we will no longer be able to initiate a damage report.
2. The following information should be visible in the email: - Order number & name - Pictures of the package received. - Has the package been repackaged?
3. The package should now be handed in to the nearest post office for inspection.
4. We will then submit a written damage report and, if necessary, send you a new, flawless package subject to conditions.

5. IS AN EXCHANGE POSSIBLE?

Unfortunately, we do not offer exchanges. However, we do offer the option of returning the item within 30 days of receipt. As soon as your return has arrived at our warehouse, we will refund the amount and you can simply place a new order.

6. AFTER RECEIVING THE ITEM, I DON'T LIKE IT. CAN I RETURN IT?

Yes. You have the right to cancel your purchase contract within 30 days without giving any reason. Find out more here .

7. I ORDERED PERSONALIZED JEWELRY. CAN I RETURN IT TOO?

No. Personalized jewelry is excluded from the right of withdrawal.

8. WHAT DOES SOLD OUT MEAN...?

If a sold out button is displayed for the item you have selected, this means that the item is currently out of stock. We therefore recommend that you register for our newsletter to always be up to date. On the page for the respective item, you can also register with your email address and be automatically notified as soon as it is available again.

9. I WANT TO MAKE A WARRANTY CLAIM. WHAT DO I HAVE TO CONSIDER?

We generally offer a one-year guarantee on our Lyric's Jewelry. The guarantee does not apply to:
  • Defect or damage caused by improper use or negligence (e.g. impact, fall, glass scratches)
  • Defect or damage caused by improper repair or alterations to the piece of jewelry
  • Visual changes that occur as a result of normal wear and ageing (e.g. minor scratches, discoloration and flaking of the coating)
  • water damage
  • Contamination of the product also does not constitute a warranty claim
In the event of a warranty claim, please proceed as follows:
  1. Please contact our customer service and include the following information in the email:
    - name
    - Order number and proof of purchase
    - Photo of the defective item
  2. Our customer service will first check the picture to see whether the defect is covered by the warranty.
  3. In the event that it is a warranty case, you will receive a free return slip to send the item to our complaints and warranty department.
  4. Please also fill out the warranty application completely and put it in the package. The application is used to allocate your return and is therefore extremely important.
  5. Our warranty department will examine the case within 7 days of receipt of the goods and, if necessary, will repair/replace the item free of charge.

10. DO I HAVE TO PAY CUSTOMS DUTIES?

All Lyric's Jewelry orders are shipped from Germany. For this reason, there are no customs duties or import taxes within the EU .
These may apply outside the EU . For deliveries to Switzerland, for example, customs duties are usually only charged for goods worth around €150 or more. However, it is important to note that import sales tax still has to be paid. 100% of the customs duties go to the customs authorities of the respective receiving country and must be paid by you. If you refuse to accept the package, customs duties will still be charged. These will then be deducted from your credit if the package is returned by UPS or DHL, for example.

11. CAN YOU SEND MY ORDER GIFT WRAPPED?

Yes. We will gladly gift wrap your order free of charge and enclose a greeting card with your personal text in the shipment. During the ordering process you can leave a message whether you would like us to gift wrap your order.

12. HOW DOES THE GIFT CARD WORK?

How can I redeem my gift card?

You will receive the gift card as a discount code that can be redeemed at checkout.
Please make sure that you enter the code correctly.

How long is the gift voucher valid?

Our gift cards are valid for 2 years from the date of purchase.

Can I redeem my gift voucher during the sale?
 Yes!

Can I return goods paid for with a gift card?
Yes. The value of the goods will then be refunded to your voucher. This means you will have a valid voucher again, which you can also redeem within 2 years.

*Vouchers can be used for our items - shipping costs do not count on this.

Important information about our gift voucher:

  • Cash payment of the amount is not possible
  • Valid for 2 years from date of purchase
  • Vouchers are excluded from the right of withdrawal

13. IS IT SAFE TO SHOP ONLINE HERE?

Yes, absolutely. Safety first! Customers' online shopping safety is our highest priority! We use encrypted SSL security to ensure your payments are 100% protected. All transactions are safe and encrypted with us.
Our website uses HTTPS. The website server uses a certificate to verify the identity of the website to browsers such as Chrome.

14. IS MY PERSONAL DATA ALWAYS PROTECTED HERE?

Of course. Your privacy and trust are important to us. We do not share or sell any personal information you provide to us through our websites for any third party's separate use. From time to time, we may provide aggregated (statistical) data about our customers, our sales, our online traffic patterns and related data to reputable third parties to improve our services. These statistics do not contain any personally identifiable information. We share data with third parties when we are required to do so by law or as part of a legal process, to protect our customers, to protect lives, to maintain the security of our services and to protect our legal rights. We may receive information from partners, vendors, suppliers and other third parties who are typically businesses (but some may be educational or public entities) and who may be located in any of the locations where we do business. We collect this information to, for example, improve your experience on our websites. These third parties fall into the following categories:
  • advertising and marketing companies
  • social media platforms and partners
  • campaign partners

We use the data we collect for lawful purposes in which we have a legitimate interest and for compliance purposes. You can find out more about data protection here .

Any questions? Welcome!
If you have any further questions about our jewelry, how to use our website, or a general customer inquiry, please contact us directly. Thank you!